VIDEO
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WHY IS MY VIDEO NOT CLEAR?
Remove lens cover film, clean lens and windshield with tissue or clean cloth. Please make sure both lens and windshield are clean. Tinted window film and scratch can also affect the image performance. Please take a few video clip (inside and outside of the windshield) to test video quality before mounting the device.
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WHY VIDEO FILES CANNOT BE PLAYED?
Our Video uses AVI and MOV format. Please make sure to use proper video playback software that support AVI or MOV format. Make sure your Window Media Player or Quicktime Player is up to date. If you still have problems with playing video files, transfer Micro SD Card Video Files onto your computer's hard drive directly to view.
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HOW TO STOP MY VIDEO FROM LAGGING?
Remove non contiguous files or Format Micro SD card. For best recording use a Branded micro SD class 10 (30MB/s) or UHS type 1 micro SD card for 1080P recording and UHS type 3 for 4K recording. If PC does not have sufficient speed for video playback, try a different PC. You may also try to copy the video files onto the PC directly to view the recorded files. p.s.: Unbranded / Aftermarket micro SD Card might cause video distortion, lost frames and data corruption.
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WHY IS THERE NO SOUND ON VIDEO FILES?
Go to "Audio" setting or Hot Key Function, turn on Audio Function.
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WHY DOES MY DEVICE ONLY RECORD A FEW MINUTES OF VIDEO ON MICRO SD CARD?
Go to "play back" menu, check and delete protected folder's video files or any unwanted files. You may also reformat the micro SD card. Adjust Resolution to a smaller size or increase the size of the micro SD card. p.s.: some of our units would support (Max: 32GB or 128GB). Please check the owner's manual to see what type of micro SD card it supports.
DEVICE
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WHY MY DEVICE FREEZES AND NOT BOOTING UP?
Check if your usb port, power cable and power supply provide at least 2.1a current per each port, most vehicle's AUX/USB port does not give enough power to power up the UltraDash device. If When UltraDash dash cam freezes, please try to reset it by:
1. remove memory card from device
2. remove power cable from device for 30 sec.
3. power device on without memory card
4. press reset button (bottom of the UltraDash Device)
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WHY MY DEVICE SHUTS DOWN BY ITSELF AFTER A WHILE?
You can turn the screen back on by clicking any button. If you don’t want your device auto power off or auto screen off, check the "Auto Power Off" setting and "Screen Saver" setting, and change the settings to OFF or . Check if all connections are connected properly both (Connector) and (Power Supply) indicator light is lit. Check if battery has gone flat, charge the unit for 15-20 minutes if out of battery.
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SHOULD I CHARGE THE DEVICE BEFORE MY FIRST USE?
We suggest charging the Unit 1 - 2 hours before first use. If the unit was idle for more then 14 days, please recharge it before use.
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WHY DOES MY DEVICE POWER ON BY ITSELF?
Check "Parking mode" setting, you can turn it off in the menu setting.
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WHY IS THE "MENU" BUTTON UNRESPONSIVE?
Check to see if device is being used (during recording), stop all recording and check if "MENU" button is responding. While Device is recording, some of the Button become "Hot Key" function: please refer to owner's manual for "hot keys" functionality.
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WHAT IS THE GPS / GNSS ICON SHOWN ON THE SCREEN?
We do have optional accessory for GPS / GNSS enable, it record metadata of speed, latitude, longitude...etc. it can also be view with our
iQ Player.
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DOES THE DEVICE SUPPORT DAY/NIGHT MODE?
Our image sensor's (dynamic range) is powerful enough to cover the day and night vision image. There is no need to do any setting changes to Day/Night mode. Just simply plug and play. No additional setup is needed.
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DOES DATE & TIME SETTING AUTO ADJUST FOR DAYLIGHT SAVING TIME?
You will need to adjust the Daylight Savings Time (Summer Time) manually from with the SETUP menu. Go to SETUP menu -> Time Zone and select the time zone where you are located. C1/S2/Z3 do support the automatic adjustment.
MEMORY CARD
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I HAVE PROBLEM WITH INSERTING MICRO SD CARD.
Align card with the micro SD card slot, check imprinted symbol for card insertion direction. Insert card until you feel a slight spring resistance, push the card in using your finger nail until hear and feel card latched. If still have difficulty inserting micro SD card, use a small coin for leverage. Check to see if card is mounted correctly by turning the device ON.
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MY MICRO SD CARD CANNOT BE READ.
Use branded good quality micro SD card between 8GB to 32GB (Class 10 or UHS type 1) and reformat the card from SETUP menu.
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WHY IS "CARD ERROR" MESSAGE SHOWN ON SCREEN?
Save all useful files onto your Computer and then perform a "format" on micro SD card from within SETUP Menu on your device. If problem still exist, the micro SD card has become unusable. Replace the micro SD Card.
BATTERY
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WHY CAN’T MY BATTERY BE CHARGED?
Our dash cams are using super capacitor but battery, if you want to activate the parking mode, you will need to purchase our hardwire kit and connect it to your constant power of your vehicle.
ACCESSORY
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MY SUCTION CUP WON'T STAY IN PLACE, KEEP FALLING OFF THE WINDSHIELD.
Remove Suction Cup's protective film (plastic film) from suction pad. Moisten suction pad slightly before mounting on Windshield. Make sure Windshield is smooth and clean. Make sure locking lever is fully release before mounting. Press firmly and close the locking lever. Do not stick Suction Cup to glass that has any non smooth surface or black dotted area (If you want to install your device on that area, please use 3M adhesive mount.)
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ARE ALL THE CONNECTOR AND POWER CABLE THE SAME WITH CANSONIC'S PRODUCTS? WHAT ARE THE DIFFERENCES?
We use 3 types of connector with our power cables: Mini USB: UltraDash 210, UltraMirror M1, UltraDash C1, UltraDash S2, UltraDash Z3. Micro USB: UltraDash 310, UltraDash510. Cansonic Peripherals USB: UltraDash 710, UltraDash 800, UltraDash 850, UltraDV 888, UltraDuo 707, UltraDuo Z1, UltraDuo Z2, the differences are each unit require different power rating, type of socket with different pin. Please Do Not mix up the charging cables, it can damage the Socket and Device. DO NOT plug the charger's Connector into GPS socket.
IQ PLAYER
See the link above for the iQ Player instruction.
OTHER
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SOMETHING IS WRONG, BUT I CAN'T IDENTIFY THE PROBLEMS.
Go to SETUP menu and Reset the Device to "Default settings". If you need further help, please contact us at service_usa@cansonic.com or leave a message on our website. We will get back to you within 24 hours. If possible, please provide picture links or video links to help us identify the problems faster. If files are too big(bigger than 5MB), it may be blocked by our mail server.
